Traffic Management

• Manchester Central Convention Complex is regulated by the CDM Regulations during the build and breakdown of events

• High Visibility vests/jackets (Yellow/Orange) are to be worn in the event space during build and breakdown. No other colours will be permitted. Be Seen, Be Safe! 

• Appropriate footwear must be worn at all times. Safety footwear may be required for some builds and breakdowns. Please speak to your event organiser for further information

• Hard hats must be worn when necessary

• Plant or machinery (including fork lift trucks) may be in operation during build and breakdown, they are only to be operated by people with suitable and sufficient training and must follow the venue speed limit – 5MPH

• You must comply with directions from the venue traffic team at all times. The venue speed limit is 5MPH for all traffic

• When working at height is being conducted, the immediate area must be controlled. Further controls will be required when using MEWP’s / Scissor lifts

• Ladder work must be conducted in a safe manner. Any ladder work deemed to be unsafe i.e. standing on the top rung may result in the contractor being requested to leave the venue

• Work conducted with a significant risk (i.e. hot works, subway work, roof work), will require a Permit to Work from the Facilities Team

• Aisles must be kept clear at all times in case of emergency evacuation. Maintain good, tidy housekeeping at all times

• Smoking (including e-cigarettes) is only allowed in designated smoking areas. Smoking is NOT permitted within 15 meters of the venue building

• Anyone suspected of being under the influence of drugs or alcohol will be asked to leave the venue

• The venue Event Management and Facilities Team have access to the CDM site at all times

Upon arrival you may be asked to answer the following:

• Can you confirm you are fully aware of the contents of your vehicle?

• Confirm your understanding that verbal abuse or aggressive behaviour towards venue staff will not be tolerated

• Confirm your understanding that vehicles, persons and their possessions may be subject to a search at any time, including on entry to and exit from the venue

Introduction

These terms and conditions apply to the use of the Vehicle Booking System via Voyage Control. Please read these terms and conditions carefully and ensure that you understand them, before making a booking through the Vehicle Booking System.

By using the Vehicle Booking System, you agree to be bound by these terms and conditions. If you refuse to accept them, you will not be able to use the booking system which could lead to delays on the Manchester Central Convention Complex site and access being denied.

Definitions

In these terms and conditions:

• “Pass” means the pass issued via email link to individuals who make a booking through the Vehicle Booking System.

• “Us”, “We” and “Ours” means Manchester Central Convention Complex Ltd, address: Windmill Street, Manchester, M2 3GX and registered in England Wales company number 953285

• “Vehicle Booking System” means the system, accessed via Voyage Control, allowing contractors and exhibitors to pre-book time slots for loading/unloading Manchester Central Convention Complex, and used by us on event build-up and breakdown days.

• “Voyage Control” means the Voyage Control website at http://traffic.manchestercentral.co.uk and the Voyage Control application (available via Google Play and the AppStore);

• “You” and “Your” means a person who has accepted these terms and conditions by making a booking through the Vehicle Booking System.

About You 

By making a booking through the Vehicle Booking System you warrant that: 

• You are legally capable of entering into a binding contract; and

• you are at least 18 years of age

Booking Process

• At the time of booking, you will confirm the size of the vehicle being used will be allocated a loading/unloading time slot.

• Where you make a booking through the Vehicle Booking System, a booking confirmation (“Booking Confirmation”) shall be sent to you by email upon acceptance of that booking, and this will include your Pass. If you do not receive an email within 24 hours, please contact Voyage Control’s support team.

• If you are using the Voyage Control application, on arrival at Manchester Central Convention Complex please use the application to present your Pass. Alternatively, please ensure that you print your Pass prior to arrival.

• On arrival at Manchester Central Convention Complex, the driver of the vehicle will be required to report to the traffic team at the site entrance to verify the vehicle using the Pass. Once the Pass has been verified and once space is available at the relevant loading area, the vehicle will be released from the traffic management area. At this point, the vehicle will be electronically “checked in” and the loading/unloading time will commence. You must present your Pass when you are asked to do so by the traffic marshalling team. If you fail to present your Pass, you may be refused entry or be required to use the ‘on the day’ process which will lead to delays or admission being refused.

• As soon as any loading/unloading is complete the vehicle needs to leave the loading area and the Manchester Central Convention Complex site. 

• Bookings are non-transferable and are only valid for the vehicle and the specific dates specified in the Booking Confirmation.

Overstays and Late arrivals

• If you arrive late for your allocated arrival time, then Manchester Central Convention Complex reserve the right to issue a reasonable financial penalty.

• If you experience problems at the relevant loading bay that are out of your control and that prevent you from loading/unloading within your allocated time, you must bring this to the immediate attention of a Manchester Central Convention Complex traffic marshal. Due consideration will then be given to the circumstances, and an extension of time may be granted. This can only be done on the day and at the time and cannot be done retrospectively.

• All directions the Traffic marshals must be followed and vehicles not stopped in unauthorised areas.

Cancellation & Changing Bookings

• Should you wish to cancel or amend your booking or part of it you may do so via the Vehicle Booking System.

• We reserve the right to cancel your booking at any time.

Your Data

By registering for the vehicle booking system, you agree that we may share the personal data provided for logistical purposes with event organisers including, but not limited to access control, slot-management, and other routine event services on your behalf. This sharing of data shall be limited to only that which is necessary in the fulfilment of the service and shall not be used by said third parties for marketing or other purposes.

Our Liabilities

Nothing in these terms and conditions shall limit or exclude our liability for:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors.

• Fraud or fraudulent misrepresentation; or

• Any other liability which cannot be limited or excluded by applicable law.

As set out above, we shall not be liable for any loss, whether direct or indirect and howsoever arising including whether in contract and tort (including negligence) for any breach of statutory duty or otherwise, arising under or in connection with these terms and conditions.

On-site Security

You must ensure before leaving your vehicle that:

• Wherever possible, all loose items and personal possessions are removed from the vehicle.

• The vehicle is securely locked; and

• If the vehicle has any anti-theft devices fitted, they have been engaged.

The public car parks, lorry parks, and other vehicle marshalling areas are open to everyone. We cannot guarantee that people will not enter the Manchester Central Convention Complex site and cause damage to property or engage in criminal behaviour. 

Accordingly, you will also enter the Manchester Central Convention Complex site at your own risk. We cannot guarantee the security of your vehicle and/or its contents.

You shall comply with all reasonable directions, regulations, and instructions given by us and/or employees of partner organisations from time to time whilst at Manchester Central Convention Complex.

Vehicles may be subject to security checks on entering the Manchester Central Convention Complex site. If you fail to submit to these checks, we may refuse you and your vehicle access.

We reserve the right to move vehicles within the Manchester Central Convention Complex site using whatever method we consider appropriate to such extent as is reasonably necessary for the purposes of safety to persons or property and to avoid obstruction.

CCTV / ANPR 

ANPR cameras may be used to identify your vehicle when it arrives and leaves Manchester Central Convention Complex and areas within the site. This information is used for statistical analysis purposes and to verify the time and date of arrival and departure. We reserve the right to use this footage to recover parking charges from you should you overstay your unloading/loading time.

CCTV cameras are installed on the Manchester Central Convention Complex site and are used to assist in the proper running of the site. CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage advising that CCTV cameras are in operation. However, we do not make any representations as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle on the site.

General

Nothing in these terms and conditions shall take away or modify any of your statutory rights or entitlements. 

These terms and conditions are governed by and shall be construed in accordance with English Law and any claims which may arise out of, under, or in connection to these terms and conditions are subject to the exclusive jurisdiction of the English Courts.

If any provisions of the terms and conditions (or any part of any provision) are found by any court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these terms and conditions, and the validity and enforceability of all other provisions of these terms and conditions shall not be affected.

These terms may be amended by us at any time.

No provision in these terms and conditions is intended to confer any benefit or right upon any third parties, and no person is or is intended to be a third-party beneficiary of any of the provisions in these terms and conditions.