The Manchester Central team were recognised as ‘the best venue team’ at the AEO Awards 2019.
The judges noted the team’s outstanding customer feedback, dedication to providing continual training opportunities and commitment to helping the local community, as just some of the reasons for the accolade.
Over the last twelve months, the venue recorded an overall NPS score of 73, and launched a new ‘real time feedback’ process; with 89% of visitors rating their experience as excellent.
Shaun Hinds, CEO of Manchester Central, said: “I’m delighted that everyone’s hard work at the venue has been recognised – this really is an award for every single member of staff. We’re in an industry where whatever job you have, there is a clear connection between your role and the impact it has on our clients and visitors. We pride ourselves on delivering an exceptional experience and without the right team in place, it’s impossible to do that.
I’m incredibly proud to lead this talented group of people, and we’re looking forward to demonstrating just why we’ve won this award over the coming weeks and months”.